Warranty Policy

Your Culiau Customizer product is warranted against defective material or workmanship for a period of 1 (one) year from the delivery date.

By purchasing our Customizer you agree to the following terms and conditions:

  • DAMAGE TO THE PRODUCT RESULTING FROM TAMPERING, ACCIDENT, ABUSE, NEGLIGENCE, UNAUTHORIZED REPAIRS OR ALTERATIONS, UNAPPROVED ATTACHMENTS, OR OTHER CAUSES UNRELATED TO PROBLEMS WITH MATERIAL OR WORKMANSHIP IS NOT COVERED BY THIS WARRANTY. ANY ATTEMPT TO MODIFY, REPAIR, OR ALTER THE PRODUCT IN ANY WAY WILL NOT BE RECOGNIZED UNDER THIS WARRANTY. CULIAU UNEQUIVOCALLY RESERVES THE RIGHT TO REJECT ANY WARRANTY CLAIMS THAT ARE ATTRIBUTABLE TO MISUSE, MISHANDLING, OR ILL-TREATMENT OF THE PRODUCT.

  • ALL DECISIONS MADE BY CULIAU IN THIS RESPECT WILL BE FINAL AND BINDING. BY PURCHASING OUR PRODUCT, YOU ACKNOWLEDGE AND AGREE TO THESE TERMS.

We stress warranty compliance but welcome contact with our Customer Service team. An agent will review her case, always under the guidelines of our Policies. Our goal is to understand your situation and explore solutions within our terms.

While we aim to address replacement requests as a matter of priority, it must be clearly understood that the fulfillment of such requests is subject to product availability. No guarantee can be made that a replacement will be immediately available when requested.

It is explicitly stated that Culiau bears no responsibility for the reimbursement of any labor costs, project delays, or other incidental or consequential damages that may occur due to the receipt of defective goods. Any risks associated with such potential costs or delays are to be borne by thecustomer. By purchasing our products, you accept these terms in their entirety.

Damaged Goods

While we undertake every measure to ensure our products, particularly our best-seller "Customizer", reach you in impeccable condition, damage during transit can occasionally occur.

We stipulate that any damage to the product be reported to our Customer Service within a strict 48-hour window from the time of delivery. The report should include a picture of the damaged item, its packaging, and label.

Failure to comply with this reporting timeframe will result in forfeiture of any claim to the carrier,and consequently, Culiau will not accept any liability for the damages.